Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 09, 2021 - 04:00 AEDT
Update
The Maintenance Upgrade Postponed to 9 Oct 2021.
Posted Oct 01, 2021 - 11:19 AEST
Update
We will be undergoing scheduled maintenance during this time.
Posted Sep 21, 2021 - 10:07 AEST
Scheduled
On Saturday 9th Ocotber, at 2:00am we will shift our public facing network over to an OpenSIPs session border controller (SBC).
Why the change? Mobility, remote working, and collaboration are rapidly changing telephony within the Australia workplace. The migration to OpenSIPs adds significant reliability and scale to our telephony services, and importantly, enables us to expands our offering to support new applications including battery efficient Push Notification Soft-Phones for smart phones, Video Conferencing services, Desktop Soft Phone, SMS, and shortly Google SMS or RCS messaging. We will move the legacy network IP addresses 103.55.116.65 and 103.55.116.5 across to the new OpenSIPS SBC, resulting in no changes to be made by you.
What does this mean to you?
Registered handsets Because we are not changing the IP address itself, as the phones reconnect during their normal registration cycle, they will automatically connect to our new OpenSIPS SBC, without any loss of connectivity.
Firewall No changes will be required against telephony equipment including registered handsets, on-premise PBXs and SIP peering equipment. Customers connecting to our network via Peering will not be impacted by the change.
The Network After the migration to OpenSIPS, we recommend that all device registrations use TLS encrypted on port 5061. This provides added security and an ability to prevent routers from attempting to rewrite SIP headers (effectively breaking SIP and the connected call).
Device Provisioning For customers with accounts using our Device Provisioning, phones will automatically connect to the new OpenSIPS SBS as part of their normal registration cycles.
New DNS and IPs SIP Peering 103.55.116.65 SIP Registration 103.55.116.65 (your current registration domain) SIP Port UDP – 5060 SIP Port TLS – 5061 (recommended) DNS Primary 103.55.116.31 DNS Secondary 103.55.116.32 Firewall IP Range 103.55.116.0/24 AS Number 63971
Our team is available to discuss or answer any questions relating to the above. Please don’t hesitate to get in touch.
Posted Sep 17, 2021 - 13:10 AEST
This scheduled maintenance affected: SIPcity Calling Platform (Network).