All Systems Operational

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Learn more about status and outage updates from SIPcity.

SIPcity Calling Platform (Network) Operational
SIPcity Cloud PBX Operational
MySIPcity app Operational
90 days ago
100.0 % uptime
Today
Desktop app Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Status: Scheduled Maintenance Jun 27, 2026 07:59-08:14 AEST

Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 2026 - 08:19 AEST
Scheduled - We will be performing a planned upgrade to our core voice platform as part of our ongoing infrastructure improvement program.

The upgrade has been thoroughly tested in our environment over the past month and is a straightforward software version upgrade. It delivers ongoing platform improvements, enhanced stability, and ensures we remain on the latest supported release.

Maintenance Window: 27 June, 2026
Scheduled Start: 03;00 AEST
Expected Service Interruption: Approximately 5 minutes
Maintenance Window Allowance: Up to 15 minutes

During the maintenance window, customers will experience a brief interruption to voice services, including call establishment and registration, while the upgrade is completed. Existing calls in progress will also be affected.

Our engineering team will be actively monitoring the upgrade throughout the maintenance window, and services are expected to resume automatically once the upgrade is complete.

Jun 25, 2026 - 08:18 AEST
Jun 26, 2026

No incidents reported today.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026
Resolved - This incident has been resolved.
Jun 23, 12:53 AEST
Identified - We are currently experiencing a service disruption affecting the Desktop and Web Apps due to an expired SSL certificate.

The certificate would normally renew automatically; however, a supporting renewal service failed, preventing the automatic renewal process from completing.

Our engineers are manually renewing the certificate now. Once the new certificate has been deployed, affected services will automatically return to normal operation.

We expect service to be restored shortly and apologise for any inconvenience caused.

Current Status: Remediation in Progress
Affected Services: Desktop App, Web App
Cause: SSL certificate renewal failure
Next Update: Upon restoration of service

Jun 23, 11:11 AEST
Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
Resolved - This incident has been resolved.
Jun 18, 18:33 AEST
Identified - Status: Identified

Message:
We have identified an issue affecting the delivery of voicemail and faxmail email notifications.

As a result, customers may experience delays in receiving voicemail and faxmail messages via email. Calling, SMS, Cloud PBX services, and other platform functions remain fully operational.

Our engineering team has identified the cause and is actively working to restore normal service. We expect the issue to be resolved later this morning.

We apologise for the inconvenience and will provide further updates as they become available.

Jun 18, 09:31 AEST
Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Resolved - This incident has been resolved.
Jun 12, 11:27 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 11:24 AEST
Identified - There is currently an issue with accessing SIPcity accounts. Calling is not affected.
Jun 12, 09:48 AEST