Unable to call outbound
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 11:51 AEDT
Identified - We have identified an issue with outbound calls, this will also be affected forwards to off-net numbers such as mobiles.
Not all calls are falling it's intermittent.
Oct 12, 10:36 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 19:03 AEDT
Identified - The issue has been identified and a fix is being implemented.
Oct 11, 10:24 AEDT
Investigating - We are currently investigating this issue.
Oct 11, 10:24 AEDT
Faxing
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 11:38 AEDT
Identified - The issue has been identified and a fix is being implemented.
Oct 12, 10:38 AEDT
Switchboard features
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 19:03 AEDT
Investigating - We are currently investigating this issue.
Oct 11, 09:47 AEDT
Unable to call inbound
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 19:03 AEDT
Update - We have inbound calls going through, not all calls are successful but calls are going through.
Oct 11, 15:50 AEDT
Identified - We have identified a memory link, and are implementing a fix.
Oct 11, 12:41 AEDT
Investigating - We are currently investigating this issue.
Oct 11, 11:08 AEDT
SIPcity Calling Platform (Network) Operational
SIPcity Cloud PBX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 18, 2021

No incidents reported today.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

Unresolved incidents: Faxing, Unable to call outbound, Switchboard features.

Oct 11, 2021

Unresolved incident: Unable to call inbound.

Oct 10, 2021
Degraded network, causing calling outage
Resolved - This incident has been resolved.
Oct 10, 12:49 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 12:58 AEDT
Identified - We have registrations and calls back up.
We still are having issues with features such as queue etc but this will be resolved shortly.
Oct 9, 11:11 AEDT
Update - We are continuing to implement a solution to resolve the issue.
At this time we have disabled access to Arena while we resolve the issue.
Oct 9, 09:26 AEDT
Investigating - As part of this mornings migration, we identified within the TCP stack which we are working to resolve.
Oct 9, 08:22 AEDT
BLF
Postmortem - Read details
Oct 10, 12:47 AEDT
Resolved - This incident has been resolved.
Oct 10, 12:38 AEDT
Investigating - We are currently looking into why BLF is not currently working.
Oct 9, 13:20 AEDT
Account login
Resolved - This incident has been resolved.
Oct 10, 12:36 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 13:29 AEDT
Identified - The issue has been identified and a fix is being implemented.
Oct 9, 13:18 AEDT
Oct 9, 2021
Network Upgrade to OpenSIPs
Completed - The scheduled maintenance has been completed.
Oct 9, 05:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:00 AEDT
Update - The Maintenance Upgrade Postponed to 9 Oct 2021.
Oct 1, 11:19 AEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 10:07 AEST
Scheduled - On Saturday 9th Ocotber, at 2:00am we will shift our public facing network over to an OpenSIPs session border controller (SBC).

Why the change?
Mobility, remote working, and collaboration are rapidly changing telephony within the Australia workplace. The migration to OpenSIPs adds significant reliability and scale to our telephony services, and importantly, enables us to expands our offering to support new applications including battery efficient Push Notification Soft-Phones for smart phones, Video Conferencing services, Desktop Soft Phone, SMS, and shortly Google SMS or RCS messaging.
We will move the legacy network IP addresses 103.55.116.65 and 103.55.116.5 across to the new OpenSIPS SBC, resulting in no changes to be made by you.


What does this mean to you?

Registered handsets
Because we are not changing the IP address itself, as the phones reconnect during their normal registration cycle, they will automatically connect to our new OpenSIPS SBC, without any loss of connectivity.

Firewall
No changes will be required against telephony equipment including registered handsets, on-premise PBXs and SIP peering equipment. Customers connecting to our network via Peering will not be impacted by the change.

The Network
After the migration to OpenSIPS, we recommend that all device registrations use TLS encrypted on port 5061. This provides added security and an ability to prevent routers from attempting to rewrite SIP headers (effectively breaking SIP and the connected call).

Device Provisioning
For customers with accounts using our Device Provisioning, phones will automatically connect to the new OpenSIPS SBS as part of their normal registration cycles.

New DNS and IPs
SIP Peering 103.55.116.65
SIP Registration 103.55.116.65 (your current registration domain)
SIP Port UDP – 5060
SIP Port TLS – 5061 (recommended)
DNS Primary 103.55.116.31
DNS Secondary 103.55.116.32
Firewall IP Range 103.55.116.0/24
AS Number 63971


Our team is available to discuss or answer any questions relating to the above.
Please don’t hesitate to get in touch.
Sep 17, 13:10 AEST
Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.

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