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Learn more about status and outage updates from SIPcity.
SIPcity Calling Platform (Network)
Operational
SIPcity Cloud PBX
Operational
MySIPcity app
Operational
Desktop app
Operational
SMS
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Status: Scheduled Maintenance Jul 4, 2026 03:00-03:15 AEST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 06, 2026 - 08:30 AEST
Jul 06, 2026 - 08:30 AEST
Update -
We have elected to postpone this upgrade by one week.
During the upgrade process we identified a number of customers with outdated TLS security configurations that would have prevented them from making and receiving calls.
We have since rolled back to the previous version to restore full service.
Security is not a destination — it's a treadmill. TLS standards continue to evolve, and older configurations that worked previously may no longer meet current security requirements. To avoid further disruption, we are taking the time to communicate with all affected customers directly before proceeding. Advisories will be issued over the coming days with guidance on updating configurations.
The upgrade itself is ready and will proceed once affected customers have had the opportunity to make the necessary changes.
Jul 11, 2026 - 02:00 AEST
During the upgrade process we identified a number of customers with outdated TLS security configurations that would have prevented them from making and receiving calls.
We have since rolled back to the previous version to restore full service.
Security is not a destination — it's a treadmill. TLS standards continue to evolve, and older configurations that worked previously may no longer meet current security requirements. To avoid further disruption, we are taking the time to communicate with all affected customers directly before proceeding. Advisories will be issued over the coming days with guidance on updating configurations.
The upgrade itself is ready and will proceed once affected customers have had the opportunity to make the necessary changes.
Jul 11, 2026 - 02:00 AEST
Update -
Maintenance Window: 4 July, 2026
Scheduled Start: 03:00 AEST
Expected Service Interruption: Approximately 5 minutes
Maintenance Window Allowance: Up to 15 minutes
We have elected to postpone this upgrade by one week.
While we do not anticipate any issues with the upgrade itself, the 03:00 AEST Saturday maintenance window was chosen specifically because it carries the minimum traffic disruption for our customers. To preserve that low-impact window, we will reschedule for the same time slot next Saturday rather than proceed sooner during higher-traffic hours.
We will confirm the new date and time shortly.
Jun 28, 2026 - 10:40 AEST
Scheduled Start: 03:00 AEST
Expected Service Interruption: Approximately 5 minutes
Maintenance Window Allowance: Up to 15 minutes
We have elected to postpone this upgrade by one week.
While we do not anticipate any issues with the upgrade itself, the 03:00 AEST Saturday maintenance window was chosen specifically because it carries the minimum traffic disruption for our customers. To preserve that low-impact window, we will reschedule for the same time slot next Saturday rather than proceed sooner during higher-traffic hours.
We will confirm the new date and time shortly.
Jun 28, 2026 - 10:40 AEST
Update -
We did not proceed with this morning's upgrade. An unrelated issue was identified on supporting infrastructure ahead of the maintenance window, and out of caution we elected to postpone rather than proceed. The OpenSIPS upgrade itself remains ready to go. We will reschedule and confirm a new date shortly.
Jun 27, 2026 - 04:03 AEST
Jun 27, 2026 - 04:03 AEST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 25, 2026 - 08:19 AEST
Jun 25, 2026 - 08:19 AEST
Scheduled -
We will be performing a planned upgrade to our core voice platform as part of our ongoing infrastructure improvement program.
The upgrade has been thoroughly tested in our environment over the past month and is a straightforward software version upgrade. It delivers ongoing platform improvements, enhanced stability, and ensures we remain on the latest supported release.
Maintenance Window: 27 June, 2026
Scheduled Start: 03:00 AEST
Expected Service Interruption: Approximately 5 minutes
Maintenance Window Allowance: Up to 15 minutes
During the maintenance window, customers will experience a brief interruption to voice services, including call establishment and registration, while the upgrade is completed. Existing calls in progress will also be affected.
Our engineering team will be actively monitoring the upgrade throughout the maintenance window, and services are expected to resume automatically once the upgrade is complete.
Jun 25, 2026 - 08:00 AEST
The upgrade has been thoroughly tested in our environment over the past month and is a straightforward software version upgrade. It delivers ongoing platform improvements, enhanced stability, and ensures we remain on the latest supported release.
Maintenance Window: 27 June, 2026
Scheduled Start: 03:00 AEST
Expected Service Interruption: Approximately 5 minutes
Maintenance Window Allowance: Up to 15 minutes
During the maintenance window, customers will experience a brief interruption to voice services, including call establishment and registration, while the upgrade is completed. Existing calls in progress will also be affected.
Our engineering team will be actively monitoring the upgrade throughout the maintenance window, and services are expected to resume automatically once the upgrade is complete.
Jun 25, 2026 - 08:00 AEST