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All Systems Operational
SIPcity Calling Platform (Network)
Operational
SIPcity Cloud PBX
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 19, 2019
No incidents reported today.
May 18, 2019
No incidents reported.
May 17, 2019
No incidents reported.
May 16, 2019
Completed -
The scheduled maintenance has been completed.
May 16, 22:15 AEST
May 16, 22:15 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 22:00 AEST
May 16, 22:00 AEST
Scheduled -
On Thursday night we will be moving IP addresses beginning 58. and 59. to another server to help control the balance on the network.
Accounts with single sites will not be affected. Though if your account has multiple sites and one of the sites has either the IP address beginning 58. and 59. you will need to change your registration on all devices to blf.sipcity.com.au so that you can continue to use BLF.
May 15, 12:19 AEST
Accounts with single sites will not be affected. Though if your account has multiple sites and one of the sites has either the IP address beginning 58. and 59. you will need to change your registration on all devices to blf.sipcity.com.au so that you can continue to use BLF.
May 15, 12:19 AEST
May 15, 2019
No incidents reported.
May 14, 2019
No incidents reported.
May 13, 2019
No incidents reported.
May 12, 2019
No incidents reported.
May 11, 2019
No incidents reported.
May 10, 2019
No incidents reported.
May 9, 2019
Resolved -
This has been resolved and all invoices have been regenerated.
Will will monitor over the next few days.
May 9, 18:28 AEST
Will will monitor over the next few days.
May 9, 18:28 AEST
Investigating -
Customers with a bill anniversary of 12th of the month may see incorrect account balances as these have been carried forward from April into this month. Our billing team is working on this resolving this now.
May 7, 15:51 AEST
May 7, 15:51 AEST
May 8, 2019
No incidents reported.
May 6, 2019
Resolved -
This incident has been resolved.
May 6, 11:36 AEST
May 6, 11:36 AEST
Monitoring -
At around 13:00 today customers and partners reported SIP registration issues for approximately 15 minutes. We closely review up time of all our voice servers which I can report didn't restart during this period. Additionally, reviewing our reports we are not showing any warnings, including slow DB queries and finally our 13:00hr traffic doesn't major drops in call volume.
Looking to our internet transit we peer directly with Vocus, Megaport and more recently AAPT / TPG with TPG now carrying approximately 25% of traffic into our network. Reviewing the Vocus and TPG reports TPG are reporting NBN planned outages against in QLD, NSW and VIC during the day which will definitely have affected connection to us.
I am sensitive to complaints of connection failures. But in this instance we cannot see any untoward warnings that would explain registration disconnections caused by our voice machines.
I'm continuing the monitor.
Mike Johnstone
Apr 30, 16:49 AEST
Looking to our internet transit we peer directly with Vocus, Megaport and more recently AAPT / TPG with TPG now carrying approximately 25% of traffic into our network. Reviewing the Vocus and TPG reports TPG are reporting NBN planned outages against in QLD, NSW and VIC during the day which will definitely have affected connection to us.
I am sensitive to complaints of connection failures. But in this instance we cannot see any untoward warnings that would explain registration disconnections caused by our voice machines.
I'm continuing the monitor.
Mike Johnstone
Apr 30, 16:49 AEST
May 5, 2019
No incidents reported.