All Systems Operational
SIPcity Calling Platform (Network) Operational
SIPcity Cloud PBX Operational
SIPcity Live (Legacy Platform) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2017
Resolved - The updated DNS entry has now started propagating and should be accessible by your phones.

We advise affected customers to restart their phones which should restore the connection to operational.
Mar 28, 11:01 AEDT
Identified - We isolated the incident to a change of DNS record made against our tls.l2ccess.com.au proxy by our DNS Registrar. We have now reinstated that record which will start to propagate within the next 30-60 minutes. The error will have impacted Registration customers using the tls.l2access.com.au / 5061 / TLS

Customers can get an immediate restoration of service by changing their handset and PBX proxies to call.sipcity.com.au / 5060 / UDP.
Mar 28, 10:53 AEDT
Investigating - We are currently experiencing an issue with a small number of Registration customers connecting to us via a specific range of IP addresses. We are investigating and will update ASAP.
Mar 28, 10:00 AEDT
Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017
Resolved - While we have not received formal notification from our upstream carrier our own engineering staff have reporting that incoming calls via this particular upstream carrier have now been restored to normal.

We have requested an RFO (Request For Outage) and will publish as soon as we provided with this document.

We apologise to customers affected by this disruption to inbound calling.
Mar 22, 14:39 AEDT
Update - It appears that the issue is also in Perth as well as Victoria.
Inbounds calls are not connecting, though outbound calls are connecting fine.
Mar 22, 12:48 AEDT
Update - It appears that the issue is wider than Victoria, we are working with our upstream carrier to investigate the areas and to restore routing.
Mar 22, 12:23 AEDT
Update - Upstream carrier engineers are working to establish the cause of the failure and to restore routing within Victoria.
Mar 22, 12:15 AEDT
Monitoring - One of our carriers is currently experiencing a routing issue for numbers that are in the Victorian state (613 XXXX XXXX)
Mar 22, 09:54 AEDT
Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.